AI Commerce
Automating the Dispute Lifecycle With Generative AI
Issuers and acquirers are converging on AI-assisted dispute workflows that compress cycle time and improve win rates.
By Dr. Sarah Chen · May 15, 2025 · 9 min read
Disputes are a labor-intensive, evidence-heavy workflow that has resisted automation for a long time. Generative models, paired with structured transaction data, are finally moving the needle on cycle time and win rates.
The pattern that works in production combines model-drafted evidence packages with human review on the highest-value cases - not a fully autonomous workflow.
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