Banking · Case Study
A Regional Bank Moves Disbursements to Real-Time Rails
Insurance, payroll, and gig disbursements migrate from ACH to FedNow with measurable customer-experience gains.
The bank's corporate clients were under pressure to deliver faster disbursements. The bank built a real-time payments product on FedNow and RTP, prioritized insurance and gig disbursement use cases, and instrumented the customer experience end-to-end.
The rollout improved client retention and unlocked new fee income tied to instant disbursements.
Outcomes
- ▍Same-day delivery for previously next-day disbursements
- ▍New fee revenue from premium-speed products
- ▍Improved client retention